Newsletter

Bi-weekly thinking for Customer Success leaders reinventing CS as a revenue function.

What you get:

• Practical frameworks for leading CS through the AI transition
• Revenue language you can bring to your executive team
• No fluff, no US-centric benchmarks, no generic CSM advice

Published every other Tuesday. Written by Iliyana Stareva — EMEA CS leader, published author, 12 years in enterprise SaaS.

Free to read. Paid tier unlocks deployable tools, frameworks, and prompt libraries.