# CS in the AI Era
> Bi-weekly thinking for CS leaders reinventing Customer Success as a revenue function. AI-era frameworks. No fluff. No generic advice. Every other Tuesday.
Public Ghost content for AI and LLM tooling. Use `/llms-full.txt` for consolidated page and post context.
Append `.md` to any post or page URL to get the content in Markdown (for example, `/example-post.md`).

## Pages
- [Hi, I'm Iliyana!](https://csintheaiera.com/about.md) - I left Bulgaria at 19 with a suitcase and a plan that changed about twelve times after that. Germany, the UK, Ireland, the Netherlands, Spain — six countries, five languages, and one consistent brief in every role: take something that doesn't exist yet and make it work at scale. While building prog…
- [Newsletter](https://csintheaiera.com/newsletter.md) - Bi-weekly thinking for Customer Success leaders reinventing CS as a revenue function. What you get: * Practical frameworks for leading CS through the AI transition * Revenue language you can bring to your executive team * No fluff, no US-centric benchmarks, no generic CSM advice Published every oth…
- [Privacy Policy](https://csintheaiera.com/privacy-policy.md) - Last updated: June 2026 Who we are CS in the AI Era is a newsletter and online publication run by Iliyana Stareva. If you have any questions about this privacy policy or how your data is handled, contact us at iliyana@csintheaiera.com. What data we collect When you subscribe to CS in the AI Era we…
- [Book Iliyana to Speak](https://csintheaiera.com/speaking.md) - 30+ events across 15+ countries. Topics: CS leadership in the AI era, reinventing CS as a revenue function, executive leadership and org design. Iliyana doesn't do motivational keynotes. She brings frameworks, data, and sharp thinking to audiences who want to understand what leading CS actually loo…

## Posts
- [Your Health Score Is Green, but Your Account Is About to Churn. Here's Why.](https://csintheaiera.com/your-health-score-is-green-but-your-account-is-about-to-churn-heres-why.md) - Your health score says green. Your account is about to churn. Here's the six silent signals that appear 60, 90, 180 days before churn and what CS leaders need to do about them.
- [Reactive Customer Success Has a Price Tag. Most CS Leaders Just Don't Know What It Is.](https://csintheaiera.com/reactive-customer-success-has-a-price-tag-most-cs-leaders-just-dont-know-what-it-is.md) - Reactive CS feels like effort. Economically, it's a compounding leak. Here are the five places it costs you money — and a model to quantify it for your CRO.
- [The part of CS that AI is replacing. And the part it can't touch.](https://csintheaiera.com/the-part-of-cs-that-ai-is-replacing-and-the-part-it-cant-touch.md) - There's a line running through every CS role right now. On one side: the work AI already does better and faster than any CSM. On the other: the judgment, trust, and commercial instinct that no system can replicate — and where the entire business case for CS as a function gets made, or doesn't
- [Customer Success is not broken. The job description is.](https://csintheaiera.com/customer-success-is-not-broken-the-job-description-is.md) - Most Customer Success leaders blame sales for not believing in CS. But I've sat in those rooms — at Cisco, at ServiceNow — and the real problem isn't the sales culture. It's that CS was never built to speak the language of the people who control the budget.

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